Why doesn’t this URL work?

About 80% of the support tickets read “This URL _________ doesn’t work, you guys need to fix it.” There are a number of things that could have gone wrong when we process a URL. Sometimes it’s our fault, sometimes there is nothing we can do about it. Here are some steps to follow:

  • Try the URL through our response explorer . If it works there, but not in your code, you might be doing something wrong.
  • If it’s a YouTube video, make sure embedding has been enabled for that URL. You can check by going to the video’s page and clicking Share, then Embed.
  • If it’s a Facebook object, make sure that the object is public and that you’re using its public URL.
  • The page might have 404’d or timed out temporarily. Try your query again with force=true to ensure that Embedly revisits the URL.
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